Your account & your rights

Cancellation & refunds

How to stop renewals, request a refund and get help with a payment.

Updated 25 October 2026

First subscription purchase

You can request a full refund within seven calendar days of your first successful Countproo subscription payment. This applies to either a monthly or yearly first purchase. The request must reach support within seven days of the payment time; our review can finish after that window.

Renewals and later purchases

Renewal payments and later purchases are refundable for a duplicate charge or an unresolved service failure. A duplicate charge means a second payment for the same intended purchase, not a normal renewal for the next billing period. A service failure means we are unable to provide the paid service after you report the problem and we investigate it.

Renewals are not refundable merely because you change your mind or do not use the service. Cancel renewal before the next scheduled charge if you do not want another paid period. These conditions do not limit your rights under applicable law.

Cancel future renewals

1. Open the Countproo homepage and sign in with the account that purchased the plan.
2. In your account section, select Cancel renewal and confirm.
3. Check that the account shows future renewals cancelled. Contact support if cancellation cannot be confirmed.

Cancellation does not delete your business records or refund an existing payment. Access continues until the end of the paid period unless that payment is fully refunded. A charge already being processed may still need a separate refund review.

Request a refund

Email support@countproo.com from your account email, with the payment reference, payment date, plan and reason. If a paid tool is not working, describe the issue. Never send your password, MPIN, full card details or payment OTP.

A refund request does not by itself cancel the recurring mandate. Cancel renewal on the homepage, or ask support to stop future renewals as part of your request.

Refund timing and access

We aim to review requests within three working days and initiate an approved refund within five working days of approval. Working days exclude weekends and public holidays in Maharashtra. We will contact you if additional information or a payment-provider issue delays processing.

Refunds are sent to the original payment method through Razorpay. After initiation, bank credit generally takes five to seven working days and can take longer depending on the payment method or bank. We will provide the refund reference so you can track it. See Razorpay's refund guidance.

A full refund ends access funded by the refunded payment once confirmed. A partial refund does not automatically end the paid period. Saved business records are not deleted by a refund.

Digital delivery

Countproo is delivered online after payment verification. No goods are shipped, and there are no physical returns or shipping charges. These policies apply to Countproo subscriptions, not image downloads.

Contact the operator

Sandesh Jadhav, trading as Countproo

Email: support@countproo.com
Phone: +91 9987287398